We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.
To initiate a return, please contact us at info@zimmermansports.com. Please note that returns must be sent to the following address:
David Zimmerman
Neureuthstraße 45a
83714 Miesbach
If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have questions about returns, you can always contact us at info@zimmermansports.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom products (e.g. special orders or personalized items), and personal care products (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch with us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns of sale items or gift vouchers.
Exchanges
Returning the received item is the fastest way to get the item you want. If the return is accepted, you can purchase the new item in a separate transaction.
European Union - 14-day right of withdrawal
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition that you received it, unworn, unused, with tags attached and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded within 10 working days to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since we approved your return, please contact us at info@zimmermansports.com.
